Nordisk Hjälp

Technical manager (2025 Apr—current)

At Malmö

The role entails the following:

• Technical support and Troubleshooting.
• Technical maintenance and exploring technical solutions.
• User management and access.
• Website and digital platforms upkeep.
• Office environment (purchase orders, supplies, equipment).
• Documentation and information systems (includes security).
• Design and layouts for internal documents.
• IT security and compliance.

Work tasks and acquired skills

• Copy translations from Swedish to English.
• Ensure proper publishing of articles/pages on the website.
• Created more structure within the office (with focus on the practical and functional).
• Signage, necessary supplies, and neater storage solutions.
• Assisted in design feedback and support.
• Adapted to the latest CRMs and website needs (both NGOPro and WordPress).
• Implemented a subdomain that runs off of a VPS for our own webspace.
• Maintenance of office equipment and backup of the NAS (i.e. the Network Attached Server).
• Continued to help troubleshoot technical issues which ranges from Wi-Fi, Email, Operating Systems, Office(365), scanning/printing/hardware, or even resolving anything that can be counted as technical.

An extended role

For the most part this is an extension and a deviation of the previous role I had.

Being familiar with how things best worked along with knowing the overall structure (and the people), there is a lot more focus placed on work tasks that resolve internal workflows and internal solutions for the Nordisk Hjälp organization.